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Privacy Policy

This Internet/web site Privacy Statement applies to the web site, which is operated by H-Energy under the domain name (web site). The information described in the Privacy Statement may be shared by H-Energy with its related bodies corporate.

H-Energy is committed to respecting the privacy of user’s personal information. This web site’s Privacy Statement explains how personal information will be treated and interacts with this web site. Where this web site Privacy Statement refers to “personal information” it means information (or an opinion), which identifies an individual or from which identity can reasonably be ascertained (e.g. name, address, telephone number). It includes health information and other sensitive information.

Collection of Information

H-Energy only collects personal information that is necessary for its business-related functions and activities.

The information about you, which this web site may collect includes: information collected when you register or update an online profile, information collected offline through customer call centers, direct marketing campaigns and competitions may include personal information such as your name and contact details; personalization preferences you select as you use this web site; requesting us to provide services or information, or take actions; information submitted if you participate in an online survey or competition; any messages or comments you submit to us via this web site, which may include personal information such as name, email address and telephone number.

H-Energy will not collect personal information in an unfair, unlawful or unreasonably intrusive manner. Visitor may browse some information-only areas of this web site without providing any personal information; however H-Energy may not be able to provide the full range of services through this web site if H-Energy is not provided with the information outlined above.

In common with many commercial web sites H-Energy may also collect aggregated information which tells it about visitors to this web site but not the identity of those visitors. This information is used by H-Energy to help administer and improve the web site. For example, H-Energy may collect information about the number of visitors to the website, the date, time and duration of visits or the most commonly accessed pages of the website.

Generally H-Energy endeavours to collect personal information directly from disclosing person. In that case, or if there is a need to collect information about anybody from a third party organization, H-Energy will take all reasonable steps to ensure that such person are made aware of who areH-Energy is, what it is collecting, its purpose, to whom such information is usually disclosed and any other relevant information required by law.

By using this website, visitors are consenting to H-Energy collecting, using and disclosing their personal information in accordance with this Privacy Policy.

If visitor does not agree to the collection, use and disclosure of your personal information in this way, please do not use the website or otherwise provide to provide H-Energy with personal information.

This website is designed and intended for use by adults. Persons under the age of eighteen are prohibited from visiting this site.

Access to certain parts of the website and/or eligibility to receive prizes, samples or other rewards may be limited to users over a certain age. H-Energy may, but are not obliged to use your personal information to carry out age verification checks and enforce any such age restrictions.

H-Energy uses cookies and other tools (such as web analytic tools and pixel tags) to automatically collect information about visitor when visitor uses the website, subject to the terms of this Privacy Policy and applicable data protection laws and regulations. The types of information which H-Energy may collect automatically include:

Information about the type of browser you use

Details of the web pages you have viewed

Visitor’s IP address

The hyperlinks you have clicked

Your user name, profile picture, gender, networks and any other information visitors’ choose to share when using Third Party Sites (such as when visitor uses the “Like” functionality on Facebook or the +1 functionality on Google+)

The websites visited before arriving at this website Most internet browsers are initially set up to accept cookies. Visitor may change the settings to block cookies or to alert you when cookies are being sent to visitors’ device.

Use and Disclosure of Information

H-Energy will only disclose personal information in accordance with the Privacy Laws as may be applicable.

This means that the personal information may be disclosed: for the primary purpose for which H-Energy has advised that H-Energy is collecting it and for a purpose related to the primary purpose of collection where it would reasonably be expected by visitor that H-Energy would use the information in such a way, where visitor has consented to the use or disclosure of the information for a purpose required or authorized by law or under other circumstances where permitted under the Privacy Laws as may be applicable.

H-Energy may provide the personal information it collects through this web site to third parties. The types of third parties to whom H-Energy would normally disclose that personal information may include: it’s service providers who assist H-Energy in providing this web site and H-Energy’s products and services (for example internet and technology service providers, mail houses, delivery companies and call centres);organizations with whom H-Energy has arrangements for the promotion of each other’s products and services (and any agents used in administering such arrangements); parties acquiring, or wishing to acquire, and interest in H-Energy; and their agents, such as visitor’s financial or legal advisers.

H-Energy uses and disclose aggregated non-personally identifying information collected through the web site as part of our process of constantly improving the web site. Updating and Accessing Your Information H-Energy takes all reasonable steps to ensure that the information H-Energy collects, uses and discloses is accurate, complete and up-to-date. If however visitor believes that any information H-Energy holds about visitor is not accurate or not up-to-date please contact H-Energy immediately.

Visitor have a right to access personal information which H-Energy holds about them (however please note that the privacy legislation sets out some exceptions to this). If visitor would like to request access to their personal information please contact H-Energy in writing. To ensure confidentiality, details of your personal information will only be passed on to visitor if H-Energy is satisfied that the information relates to visitor. H-Energy will deal with your request as soon as practicable and requests visitor’s to provide H-Energy with as much detail as visitor can to help us answer their query. In some circumstances H-Energy may charge an access fee to cover our costs of providing the information to visitor. There may be occasions when H-Energy is not required by law to provide visitor with access or to correct visitor’s personal information. If that is the case H-Energy will advise you of the reasons for the decision if necessary.


H-Energy’s web site may, from time to time, contain links to other web sites and those third party web sites may collect personal information about visitor. H-Energy shall not responsible for the privacy practices of other businesses or the content of web sites that are linked to H-Energy’s web site. H-Energy encourages users to be aware when they leave the site to read the privacy statements of each and every web site that collects personally identifiable information.

Security of Information

H-Energy takes reasonable steps to ensure that all personal information held, whether electronically or in hard copy form, is protected from misuse and loss and from unauthorized access, modification or disclosure. Once personal information held is no longer required for the purpose for which it was collected it will be de-identified or destroyed securely.

Unfortunately, no data or transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while H-Energy will strive to protect user’s personal information, H-Energy cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once H-Energy receives any of your personal information, H-Energy will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure to the best extent possible.

Contact Details

If you have any questions, comments or concerns about privacy, or you wish to correct or access your information

please write to us via post mail at the address given below.

H-Energy Group of Companies,

12th Floor, Knowledge Park,

Hiranandani Business Park,

Powai, Mumbai – 400 076, India.

Changes to the Privacy Policy

If H-Energy changes this web site Privacy Statement, it will post any changes on the web site so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Statement regularly to review any amendments.

Any information collected under this current web site Privacy Statement will be handled in accordance with this web site Privacy Statement. After the changes take effect, all new information collected, if any, will be subject to the revised web site Privacy Statement.


Visitors/ Users accept that your usage/access of this site includes your acceptance of this Privacy Statement and the Legal Disclaimer.

H-Energy India Group

H-Energy Private Limited

Western Concessions Private Limited

HE Marketing Private Limited

H-Energy East Coast Private Limited

HE Terminals Private Limited

Contact Information

Corporate Office

12th Floor, Knowledge Park,

Hiranandani Business Park,

Powai, Mumbai - 400 076, India.

T: +91 22 2571 5100

F: +91 22 2576 3777


Registered  Office

514, Dalamal Towers, 211 FPJ Marg,

Nariman Point, Mumbai – 400 021,


T: +91 22 2287 6060

F: +91 22 2283 2010

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